Sage 50 Repair and Maintenance

TriStar Data Systems has helped hundreds of companies perform Sage 50 repair and maintenance tasks. We have recovered many damaged databases, and we can advise you on the best path to repairing yours.

Sage 50 has two somewhat “routine” maintenance tasks built into the application, and a couple of “under the hood” tools for performing not-so-routine maintenance for the database.

Because Sage 50 is limited to 24 open periods, users will periodically (as in every year) need to “close” a fiscal year in order to free up twelve additional fiscal periods to hold next year’s transactions.

Contrary to what many users believe, closing a fiscal year does NOT remove any records from the database; it merely marks the closed records as “read only”, disabling any editing of these transactions. Those transactions are still accessible for viewing, and can be included on SOME – but not all – system reports.

The second “routine” maintenance task is the record “Purge” function. Unlike the year end close, this task DOES physically remove transactions from the database. Users will typically need to perform a purge when the number of transaction records stored in the database begin to adversely impact system performance.

Our benchmark indicator for performing a purge is the number of records in the Journal Row table.  Depending on the “flavor” of Sage 50 you are running (Complete, Premium, or Quantum) a purge MAY be indicated when your Journal Row table contains more than 250,000 records (for Complete and Premium) or more than 750,000 records (for Quantum).

There is a utility in the software for reviewing the number of records in each database table. Contact the Peachtree Wizards  if you need help finding this.

Starting with the 2013 edition of Sage 50, the application has embedded some additional tools in the menu structure for more strenuous database maintenance.  The Sage 50 Integrity Check is a series of utilities for reindexing records and reconciling “master record” balances (stored in summary) to itemized transaction records (which hold the details). This utility should NOT be used lightly or without cause; it has been known to cause record damage in some instances.

When all else fails, there are some trusted developers around the country who have built a successful business out of repairing or otherwise reconfiguring Sage 50 and Peachtree databases. These developers can succeed when the built-in tools fail to fix a problem. We have worked with a few of these companies for years, and have found them to be reliable and trustworthy with your data. Repair services are not inexpensive, but when faced with a non-functional accounting database, repair may be a more realistic option than starting over from scratch and manually rebuilding years of information.

If you find yourself in need of Sage 50 repair and  maintenance services, give TriStar a call to discuss your situation.